FAQ

Yes, in most cases it is legal when it is for personal use only. To be sure, check applicable U.S. federal and state rules for personal importation and use.

I’ve placed my order — how long will payment take?

To minimize fraud, we do not always process transactions in real time. Each order may require confirmation via phone, email, or chat. Typically we process orders within 1–3 days once you confirm promptly.

Some payment processors may require their own verification. We will notify you in advance and give clear instructions.

How do you process payments?

We process payments after our verification (and/or the provider’s). You will receive email instructions for the chosen method, including the descriptor that may appear on your statement.

Why was my payment declined / why did I get a bank alert?

Banks often flag first-time or unfamiliar merchant descriptors and temporarily block them. Contact your bank and authorize the transaction — this is a standard security measure.

We currently accept:

• Debit card — including Amex. We do not accept credit cards.
• Bank eCheque (electronic check — US bank account)
• Bitcoin — 10% off the order subtotal

Exact methods for your cart are shown at checkout (they can vary by product). See also how to pay with Bitcoin.

I don’t recognize the charge

Compare the amount and merchant descriptor with the details we sent. If they match, the charge is for your order.

eCheque is like a regular check, but electronic. Choose this option at checkout and enter your account number, routing number, and check number. It’s a one-time payment — no recurring charges.

• Processing takes an additional ~5 days for verification.
• You may need to confirm the transaction with the payment provider (answer their call or call back).
• Unconfirmed orders are cancelled in about 3 days.
• Use your own US checking account — third-party accounts are usually declined.
• eCheque is available for USA customers only.

LSMeds US ships to the United States only. See our Shipping page for full details.

Normal shipping time is 3 business days. It may take up to 5 business days for reasons beyond our control.

• If your package is not received after 5 business days, you are eligible for a refund or a replacement package.
• No refunds are given until the 7th business day from the date of your order.
• We are not responsible for orders submitted with the wrong shipping information — those orders will not be refunded.
• Cancellation requests are not honored once the order has been completed and the product has shipped.

Full policy: Shipping. Questions: Contact support.

A confirmation email will be sent to your email address on shipment.

All orders are received via a secure server to keep your details private. Your payment method is charged for the amount indicated in your order, including shipping and packaging. We ship to a personal address; we do not ship to Post Office Boxes. If an item goes out of stock, you will be notified by email.

Two common reasons can block reordering:

1) Chargebacks

A chargeback automatically blocks the account. Contact support for a refund instead of filing a chargeback. To be removed from the blacklist you may need to cover the chargeback plus any penalty — ask support.

2) Repeated refunds

Two refunds in succession can also trigger a blacklist. Unblocking follows the same process; we can review unusual cases individually.

LSMeds US does not disclose personal or payment information to third parties of any kind. See also our Privacy page.

LSMeds US continues the service model established in 2009.

Different companies produce medicines that may vary in appearance and/or taste but contain the same active ingredient. All are equally effective. Ask your pharmacist if you are concerned.

Each active ingredient has a standard (generic) name and may also have different trade names from different manufacturers (for example, a salbutamol inhaler may be sold as Ventolin, Salbulin, or Salamol).

Timing is usually a general guide, but some medicines must be taken strictly as directed to work better or reduce side effects. Ask your pharmacist for specific advice.

This advice helps avoid side effects. Try a milky drink or a biscuit instead. If that isn’t possible, talk to your doctor or pharmacist.

Check with your pharmacist — many medicines can be taken together, but not all.

Don’t panic. If you take several doses a day, take the next planned dose. For once-daily medicines seek further advice — don’t take a double dose.

For bottles, ask a pharmacist about easy-open tops or opening aids. Keep medicines in a suitable container; a tablet reminder box can help if you need to organize doses.

Certain medicines you can buy may interfere with prescribed medicines. Ask your pharmacist before taking any remedies.

• Paracetamol (acetaminophen) is in many cough/cold remedies and painkillers — don’t double up.
• Some medicines may cause or worsen indigestion.
• Certain painkillers may worsen asthma.
• Some antibiotics should not be taken at the same time of day as milk, indigestion remedies, or iron.
• Certain painkillers may cause constipation; walking and diet often help before taking a remedy.